The quality of my fax is poor. What should I do?

• See below.

  Fax Quality is Poor

  If you receive a poor quality fax, try these solutions:

  • Try enabling the error correction mode (ECM) setting.
  • Contact the fax sender and ask them to send the fax in a higher resolution.
  • Try reprinting the received fax.

  If the sent fax quality is poor, try these solutions:

  • Clean the scanner glass.
  • Clean the ADF.
  • Try changing the resolution or density setting on the control panel.
  • Do not press on the document cover or the original with too much force.
  • Remove any dust or dirt from the originals.
  • Try changing the original type setting on the control panel.
  • If you are sending a monochrome fax to a single recipient, try sending the fax using the Direct Send feature.

    Note: If you send a high-resolution monochrome fax without using the Direct Send feature, the product may automatically lower the resolution.

  • Try enabling the error correction mode (ECM) setting.
  • If the back of the original appears in your sent fax, place a piece of black paper on the back of the original and fax it again.
  Related tasks
  Cleaning the Scanner Glass
  Cleaning the Automatic Document Feeder
  Related references
  Fax Sending Options
  Basic Settings - Fax