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Please select your operating system above.
** By downloading from this website, you are agreeing to abide by the terms and conditions of Epson's Software License Agreement.
- Top FAQs
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I uninstall the Epson printer software?
- What do my product's lights indicate?
- What security measures does Epson recommend for its network products?
- Which type of paper can I print on?
- My printout has incorrect colors. What should I do?
- I'm having paper feed problems. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- Can I use cleaning sheets on my product?
- Does the type of paper I use really make a difference?
- How long should an ink cartridge remain in my product if it's not used often?
- Printing is slow over my wireless connection. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- Can I print on CDs and DVDs?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I set up my product for the fastest printing?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- I can print wirelessly to my product on my home network, but I can't print when I connect the same computer to a VPN (virtual private network). What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- Which ink cartridges should I use with my product?
- Does my product automatically switch to the correct black ink cartridge (Matte Black or Photo Black) depending on the media type I select in my product software?
- Why is Epson shipping initial ink cartridges with my product?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- What is my product doing after I install a new ink cartridge?
- How long should an ink cartridge remain in my product if it's not used often?
- Can the printer still print if an ink cartridge is expended or not installed?
- I brought my product with me to a different country and can't find ink for it. What should I do?
- How do I know which paper or media type to select in my product's driver?
- How do I create a custom paper size for my product in Windows?
- Which type of paper can I print on?
- Does the type of paper I use really make a difference?
- I'm having paper feed problems. What should I do?
- How should I handle specialty paper like fine art media?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has a slight slant. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect margins. What should I do?
- My printout is grainy when I print from any application. What should I do?
- I tried installing my product's software using a USB connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I uninstall the Epson printer software?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- How do I set up my product with a WPS-enabled router or access point?
- How do I set default print settings when I print from Windows or my Mac?
- I cannot edit the CD jacket I am creating using Epson Print CD. What should I do?
- How do I obtain the latest product software for Windows or my Mac?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- How do I change from a USB connection to a Wi-Fi connection?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I tried to install my product's software for an Ethernet connection but cannot complete the installation in Windows or OS X. What should I do?
- How do I change from a Wi-Fi connection to a wired network connection?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- What do my product's lights indicate?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains basic usage, maintenance, troubleshooting information, and Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
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Part Number: T324720
UltraChrome HG2 Rouge | PDF -
Part Number: T324120
UltraChrome HG2 Photo Black | PDF -
Part Number: T324920
UltraChrome HG2 Orange | PDF -
Part Number: T324220
UltraChrome HG2 Cyan | PDF -
Part Number: T324420
UltraChrome HG2 Yellow | PDF -
Part Number: T324020
UltraChromeHG2 Gloss Optimizer Ink Cartridge | PDF -
Part Number: T324320
UltraChrome HG2 Magenta | PDF -
Part Number: T324820
UltraChrome HG2 Matte Black | PDF
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-7272
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720