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- Top FAQs
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- What security measures does Epson recommend for its network products?
- How should I clean the inside of my product?
- How many documents can I load in the product's input tray?
- What do my product's lights indicate?
- How do I scan to a SharePoint server or cloud service?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- Does Epson make drivers for Linux?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- Scanning is slow. What should I do?
- I see lines through all my scanned images. What should I do?
- The product is not converting characters to editable text (OCR). What should I do?
- Only part of my document scans. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- A black rectangle appears next to the business card I scanned. What should I do?
- My original jammed in my product. What should I do?
- How do I load originals in the input tray?
- How many documents can I load in the product's input tray?
- I'm having paper feed problems. What should I do?
- What is the maximum document length I can scan with my product?
- How do I load a legal-size document?
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan using my product's control panel?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan to a SharePoint server or cloud service?
- How do I scan from a smart device?
- Scanning is slow. What should I do?
- I cannot scan over a network. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan thick or special paper?
- The scanner doesn't work properly when I press the start button. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I scan a document so I can edit the text in word processing software?
- How do I change the Power Off and Sleep Timer settings?
- How do I add and assign scan jobs with Document Capture Pro?
- How do I change the default scan settings assigned to the start button on my product?
- How do I uninstall the product software?
- How do I load originals with a carrier sheet?
- How do I manually connect to a Wi-Fi network?
- Does Epson make drivers for Linux?
- Which software is available for my product?
- Who do I contact for software support?
- My computer does not recognize the product when I use a USB connection. What should I do?
- How do I load plastic cards in the input tray?
- What do my product's lights indicate?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- How should I transport my product?
- Which user replaceable parts or accessories are available for my product?
- Does Epson have a program where I can donate my working electronic equipment?
- Does my product have a security slot?
- What security measures does Epson recommend for its network products?
- The product does not turn on. What should I do?
- The product does not turn off. What should I do?
- When should I use the optional carrier sheet?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720