Microsoft Windows 10 Print Issues
from March 2021 Updates


If you installed a Windows 10 update in March 2021, your Epson printer may not print correctly. Epson is working with Microsoft to correct the issue.

Microsoft has released updates to correct some of the issues. Refer to the table below to see the affected Windows 10 versions and information regarding updates available from Microsoft. To determine which version of Windows 10 you’re using, see Microsoft’s Windows 10 version checking page.

Windows 10 Version Affected Update Fixed Update
Windows 10 v2004 and 20H2
Windows Server 20H2
KB5000802 KB5001649
Windows 10 v1909
Windows Server v1909
KB5000808 KB5001648
Windows 10 v1809
Windows Server 2019
KB5000822 KB5001638
Windows 10 v1803 KB5000809 KB5001634
Windows 10 v1607
Windows Server 2016
KB5000803 KB5001633
Windows 10 v1507 KB5000807 KB5001631
Windows 8.1
Windows Server 2012 R2
KB5000848 KB5001640
Windows Server 2012 KB5000847 KB5001641
Windows 7
Windows Server 2008 R2 SP1
KB5000841 KB5001639
Windows Server 2008 SP2 KB5000844 KB5001642

Use the Windows Update feature to download and install updates.

To access the Windows Update feature, select Start > Settings > Update & Security. You see the screen below. Click Download and Install, then follow the on-screen instructions.

Windows 10 software update screen