If you are having trouble activating your Epson Service Plan, check the error messages below.
| Error Message | What the Message Means |
| Please enter a Valid Activation Code. | Make sure the activation code you entered matches the one from the Epson Service Plan Activation Code email you received. You can copy and paste the code. Make sure the code contains 10 alphanumeric characters, with no spaces or symbols. Make sure the Epson Service Plan and Epson product were purchased and are operated in the U.S. or Canada. If you are sure the activation code is correct and you are still unable to activate your Epson Service Plan, use the Contact Support button below for additional assistance. |
| Serial Number not found. | This site can only be used to activate Epson Service Plans for products sold and used in the U.S. or Canada. Make sure you entered the product’s serial number correctly. The serial number appears on the side, back, or bottom of your product. It may also appear on a label beneath your product's scanner unit or printer cover. Do not include the * (asterisk) characters, if present. If you are sure the serial number is correct and you are still unable to activate your Epson Service Plan, use the Contact Support button below for additional assistance. |
| This Service Plan is not compatible with Hardware Product Code. | The Epson Service Plan does not apply to your product. Confirm that you have ordered the correct plan. If you are sure the Epson Service Plan is correct and you are still unable to activate it, use the Contact Support button below for additional assistance. |
| This Service Plan has already been activated. | The Activation Code you entered has already been used. If you believe this is in error, use the Contact Support button below for additional assistance. |
| There was an issue activating this Service Plan. | The system is unable to activate your Service Plan. Use the Contact Support button below for additional assistance. |
