Due to a parts availability issue, printer messaging regarding expended ink cartridges has changed. This results in the printer generating an "Ink cartridges cannot be recognized" error message instead of a "Replace Ink Cartridges" message.

If your printer uses one of the ink families listed below, the "Low Ink Reminder" alert in Epson Status Monitor has changed.

To see a list of printers affected by this ink change, click here.

If you see this error message, or one similar, and your ink cartridges are functioning properly, please replace the indicated ink cartridge to clear this error message. If you continue to have problems, please visit the Epson Support home page and search for your product. Go to the Contact Us tab for technical support contact information.

FAQs

Q: After printing for some time, I see an “Ink cartridges cannot be recognized” error message after installing my genuine Epson ink cartridge.  What should I do?

A: Simply replace the indicated ink cartridge with a genuine Epson ink cartridge.


Q: Why did I get an “Ink cartridges cannot be recognized” error message?

A: Due to a parts availability issue, printer messaging regarding expended ink cartridges has changed. This results in the printer generating an "Ink cartridges cannot be recognized" error message instead of a "Replace Cartridges" message.


Q: Will I see this error message in the future when my ink cartridges run out of ink?

A: Yes. However, when this error message appears, simply replace the indicated ink cartridge with a genuine Epson ink cartridge. Your printer and ink cartridges will continue to function normally.