Due to a parts availability issue, printer messaging regarding expended ink cartridges has changed. This results in the printer generating an "Ink cartridges cannot be recognized" error message instead of a "Replace Ink Cartridges" message.

IMPORTANT: If you own one of these printers – Epson Stylus Photo R260, Epson Stylus Photo R380, or Epson Stylus Photo RX580 – and you immediately see an ''Ink cartridge cannot be recognized" error message after installing a new cartridge, click here.

If your printer uses one of the ink families listed below, the "Low Ink Reminder" alert in Epson Status Monitor has changed.

To see a list of printers affected by this ink change, click here.

If you see this error message, or one similar, and your ink cartridges are functioning properly, please replace the indicated ink cartridge to clear this error message. If you continue to have problems, please call Epson Support at (562) 276-7282 (U.S.) or (905) 709-2567 (Canada).

FAQs

Q: After printing for some time, I see an “Ink cartridges cannot be recognized” error message after installing my genuine Epson ink cartridge.  What should I do?

A: Simply replace the indicated ink cartridge with a genuine Epson ink cartridge.


Q: Why did I get an “Ink cartridges cannot be recognized” error message?

A: Due to a parts availability issue, printer messaging regarding expended ink cartridges has changed. This results in the printer generating an "Ink cartridges cannot be recognized" error message instead of a "Replace Cartridges" message.


Q: Will I see this error message in the future when my ink cartridges run out of ink?

A: Yes. However, when this error message appears, simply replace the indicated ink cartridge with a genuine Epson ink cartridge. Your printer and ink cartridges will continue to function normally.