Support Scanners WorkForce Series Epson WorkForce ES-400

The scanner doesn't work properly when I press the start button. What should I do?

  • If the scanner button does not start the correct program or perform the correct action, try these solutions:

    • Check the USB cable connection between the computer and scanner.
    • Make sure Document Capture Pro (Windows) or Document Capture (OS X) is installed correctly. If necessary, uninstall and reinstall it.
    • Make sure you have assigned the correct job to the scanner button and change it, if necessary.
    • Check the status of the lights and make sure the scanner is ready to scan.
    • When using a wireless connection, start Epson Scan 2 on your computer before scanning from the product (ES-500W).
    • Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it.
    • Document Capture Pro (Windows) and Document Capture (OS X) do not support using the button to scan over a wireless connection (ES-500W). Connect the scanner using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner.
    Related tasks
    Assigning Start Button Settings or Scan Jobs
Published:  Dec 12, 2016 Was this helpful?​ Thank you for the feedback!
Was this helpful?​
Please tell us why this was not helpful.​