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I tried to install my product's software for an Ethernet connection but cannot complete the installation in Windows or OS X. What should I do?

    Uninstall the printer software, then reinstall the software. Before reinstalling the software, check for the following:

    • Make sure your system meets the requirements.
    • Close any other programs, including screen savers and virus protection software, and install your product software again.
    • If you see an error message or your software does not install correctly in Windows, you may not have software installation privileges. Contact your System Administrator.
    • Make sure your product is turned on and the network cable is securely connected at both ends.
    Related references
    Windows System Requirements
    OS X System Requirements
Published:  Aug 17, 2015 Was this helpful​? Thank you for the feedback!
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