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My product doesn't detect photos placed on the scanner glass when I use the Copy/Restore Photos option. What should I do?

    Try the following:

    • Make sure the scanner glass is clean. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Paper towels are not recommended.

      Do not spray glass cleaner directly on the glass, and do not press the glass surface with any force.

    • When copying two photos (up to 4 × 6 inches [102 × 152 mm]), place them 0.2 inch (5 mm) apart as shown on the LCD screen.
Published:  Jun 22, 2017 Was this helpful​? Thank you for the feedback!
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