My product doesn't detect photos placed on the scanner glass when I use the Copy/Restore Photos option. What should I do?
- Make sure the scanner glass is clean. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Paper towels are not recommended.
Do not spray glass cleaner directly on the glass, and do not press the glass surface with any force.
- If you place multiple originals on the scanner glass, make sure they are at least 0.2 inch (5 mm) away from each other.
- Make sure the photos are no larger than 4 x 6 inches (102 x 152 mm).
Try the following:
Published: Apr 25, 2019 Was this helpful? Thank you for the feedback!