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My product doesn't detect photos placed on the scanner glass when I use the Copy/Restore Photos option. What should I do?

    Try the following:

    • Make sure the scanner glass is clean. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Paper towels are not recommended.

      Do not spray glass cleaner directly on the glass, and do not press the glass surface with any force.

    • If you place multiple originals on the scanner glass, make sure they are at least 0.2 inch (5 mm) away from each other.
    • Make sure the photos are no larger than 4 x 6 inches (102 x 152 mm).
Published:  Apr 25, 2019 Was this helpful​? Thank you for the feedback!
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