My scanning software doesn't work properly in Windows or on my Mac. What should I do?

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel.
Related concepts
Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements