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My print job disappears from the Windows print queue and does not print. What should I do?

    Follow the steps below:

    1. Do one of the following:
      • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your printer and select Manage > Printing preferences.
      • Windows 8: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your printer and select Printing Preferences.
      • Windows 7: Click and select Devices and Printers. Right-click your printer and select Printing Preferences.
      • Windows Vista: Click and select Control Panel (or point to Settings and select Control Panel). Select Printer (under Hardware and Sound) or Printers. Right-click your printer and select Printing Preferences.
    2. Select the Utility tab, then Speed and Progress.
    3. Select the Spool Raw Datatype and Coarse Rendering checkboxes, then click OK.

      Note: If the Processed by Printer checkbox is selected, deselect it.

    4. Try printing again.
Published:  Aug 24, 2016 Was this helpful​? Thank you for the feedback!
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