Q: How does the Epson Preferred Plus Next-Business-Day On-Site Repair Extended Service Plan work?
A: When you have issues with your product, call Epson support where a service agent will try to resolve your issue over the phone. If we are not able to fix the issue, Epson will schedule a service technician to visit your business.
Note: Geographic limitations may apply. Service request must be received and processed by 1 p.m., Pacific Time, Monday through Friday, excluding holidays. See extended service plan for details.
Q: How does the Epson Preferred Plus Next-Business-Day Whole Unit Exchange Extended Service Plan work?
A: When you have issues with your product, call Epson support where a service agent will try to resolve your issue over the phone. If we are not able to fix the issue, Epson will dispatch a replacement unit shipped Next-Business-Day to you. When you receive the replacement unit, simply return your original product in the same box; Epson covers shipping both ways.
Note: Geographic limitations may apply. Service request must be received and processed by 1 p.m., Pacific Time, Monday through Friday, excluding holidays. See extended service plan for details.
Q: Do I need to purchase an extended service plan with my printer or can I purchase later?
A: You can purchase at either time, but purchasing an Epson Preferred Plus Extended Service Plan with your product will save you more.
- Save up to 20% on 1-year extended service plans versus purchasing extended service plans at a later date
- Save up to 30% on 2-year extended service plans versus purchasing stackable 1-year extended service plans at a later date for the equivalent duration
- Save up to 40% on 4-year extended service plans versus purchasing stackable 1-year extended service plans at a later date for the equivalent duration
Q: When is the best time to purchase my Epson extended service plan or plans?
A: For the greatest savings, purchase an Epson extended service plan at the same time you purchase your product. Save up to 40% on 4-year extended service plans versus purchasing stackable 1-year extended service plans at a later date for the equivalent duration.
Q: What is the advantage of purchasing an Epson multi-year extended service plan?
A: Purchasing a plan at the same time as your product can save you up to 40% on a 4-year extended service plan or 30% on a 2-year extended service plan versus purchasing stackable 1-year extended service plans at a later date for the equivalent duration.
Q: When can I purchase an In Coverage extended service plan for my product?
A: You can purchase an In Coverage extended service plan while the product is still covered by the product's limited warranty or an extended service plan.
Q: What happens when I let my product's limited warranty or Epson extended service plan lapse?
A: It could cost at least 50% more to purchase an out-of-coverage extended service plan.
Q: What is the maximum length of coverage for my product?
A: The Epson Preferred Plus Extended Service Plans are available for up to 5 years of continuous coverage.
Q: Where can I activate my Epson extended service plan?
A: You can go to epson.com/serviceactivation (United States) or epson.ca/serviceactivation (Canada) to activate your extended service plan.
Q: Where can I verify my product's limited warranty or Epson extended service plan coverage?
A: You can go to epson.com/warranty (United States) or epson.ca/warranty (Canada) to verify the status of your Epson product's limited warranty and extended service plan.
Q: Are Out of Coverage plans available?
A: Yes, Out of Coverage plans are available for products that are no longer covered by the product's limited warranty or an extended service plan. The product must go through a virtual product inspection (VPI) to determine if it is eligible for this type of plan.
