Executive Team | Epson US

Keith Kratzberg

President and Chief Executive Officer

Keith Kratzberg oversees sales and marketing, distribution, product development and business strategy for Epson in the Americas. He is responsible for driving innovation and market leadership across Epson's product range of imaging products and business solutions. Since joining Epson in 1996, Mr. Kratzberg has held increasingly responsible positions in product management, sales, strategy and general management. He received his MBA from UCLA Anderson School of Management and his bachelor's degree in Applied Mechanics from the University of California, San Diego.

Andrea Zoeckler

Chief Operating Officer and Chief Financial Officer

Andrea Zoeckler is responsible for all finance and accounting functions, as well as sales operations, information systems, services, strategy, and standards and controls for Epson's North and Latin American businesses. She began her career with Epson in 1994 as manager of financial planning. Ms. Zoeckler is a certified public accountant in California and a member of the American Institute of Certified Public Accountants. She received a bachelor's degree in Business Administration from California State University, Northridge, and her MBA from The Wharton School, University of Pennsylvania.

Alberto Arrendondo

Vice President, Latin America and Regional Director, Mexico

Alberto Arredondo began his career with Epson in 2009. Today, he is responsible for leading Latin Region partner initiatives aimed at strengthening and improving partner training, partner sales, and partner access to Epson products information. He received his MBA from the University of California, Los Angeles, and a bachelor's degree in Industrial Engineering from the Universidad Autonoma Metropolitana, Mexico City.

Agustín Chacón

Vice President, Industrial Products, Online Marketing, Latin America Product Management

Agustin Chacon has been with Epson since 1990. In his current role, he provides strategic direction for North and Latin America's Industrial Printer group as well as for all Latin America product management. Additionally, he is responsible for online marketing. Mr. Chacon earned a master's degree in Electrical Engineering from the University of Toronto, Canada, and his MBA from the Instituto de Estudios Superiores de Administración (IESA), Venezuela. Mr. Chacon also earned a bachelor's degree in Electronic Engineering from Simon Bolivar University, Venezuela.

Paulo Ferraz

Vice President, Latin America Sales

Paulo Ferraz has been with Epson since 2010. He currently provides strategic direction for the Epson organization and business in Latin America, overseeing its expansion in all product areas, channels and government needs. His territory includes nine Epson subsidiaries and two sales offices covering 17 countries and the Caribbean. Mr. Ferraz received his bachelor's degree in marketing from Escola Superior de Propaganda e Marketing in Brazil.

Michele Hoff

Vice President, Human Resources

Michele Hoff joined Epson in 1997. She provides strategic direction and oversees all aspects of Human Resources for Epson in North and Latin America. She received her master's degree in Organizational Psychology from California State University, and a bachelor's degree in Psychology from the University of California, Los Angeles.

Mike Isgrig

Vice President, North America Consumer Sales and Marketing

Mike Isgrig oversees all aspects of Epson's Consumer Division and has responsibility for Epson Canada Limited's products, marketing and sales personnel. Mr. Isgrig has been with Epson for 12 years and brings more than 25 years of marketing and sales experience in technology, consumer packaged goods and several wireless start-up ventures. Mr. Isgrig has a bachelor's degree in Computer Science from Indiana University and his MBA from the University of Michigan.

Kendra Jones

Vice President, Legal Affairs and General Counsel

Kendra Jones is responsible for overseeing legal affairs for Epson, including litigation and legal issues arising from the development, marketing, sales and support of Epson's broad portfolio of products. Ms. Jones joined Epson in 2015 and prior to Epson she was Vice President of Legal at a large technology company and an associate at a multinational law firm. She earned her law degree from Loyola Law School, an MBA from Loyola Marymount University and BA in Business Administration from the University of Washington.

Hiromu Koyama

Vice President, Finance Coordination

Hiromu Koyama is responsible for providing operational support to the Finance, Information Systems, Human Resources, and Legal departments. He joined Seiko Epson in 2008 and served in the Finance & General Accounting department until his transfer to Epson America in 2015 as director of finance coordination. Prior to joining Seiko Epson, Mr. Koyama had 10 years of sales, support, and coordination experience. Mr. Koyama has a Bachelor’s degree in Business Management from Kinki University and a MBA from Doshisha University.

Mark Mathews

Vice President, North America Commercial Marketing

Mark Mathews is responsible for driving the product and marketing strategies for Epson's projector, point-of-sale and business inkjet printer divisions. In addition, he leads Epson's Canada-based technical support and development team focused on point-of-sale solutions. Mark began his career with Epson America in 2016 and brings more than 25 years of marketing, sales and operations experience in the technology industry. Mark received his MBA from the UCLA Anderson School of Management, his MS in Civil Engineering from Columbia University, and has a bachelor's degree in Engineering Mechanics from the United States Air Force Academy.

Rand Rozar

Vice President, Service and Distribution

Rand Rozar is responsible for service and support operations as well as distribution for North America. Additionally, he is responsible for North and Latin America call center operations. He began his career with Epson in 2008 as manager of call center operations. He received a bachelor's degree in Sociology from California State University, Fullerton, and his master’s degree in Psychology from Pepperdine University.

Tom Versfelt

Vice President, Commercial Sales

Tom Versfelt is responsible for overseeing Epson's North American commercial sales teams to realize the growing opportunities of our expanding product lines. His team develops go-to-market and cross-selling strategies to expand Epson's penetration of the corporate market with business printing, scanning and future products. Mr. Versfelt joined Epson in 2014 and brings 25 years of innovative Sales and Operational leadership in the areas of networking, systems and collaboration software. He received his bachelor's degree in Business Economics from the University of San Francisco.

Michael Wang

Vice President, Information Systems

Michael Wang is responsible for all information systems functions, including applications, infrastructure and operations, for Epson's North and Latin American businesses. He began his career with Epson in 2008 as director of systems. He received a bachelor's degree in Political Science and a bachelor’s degree in Economics from the University of California, Berkeley, and his MBA from The Anderson School of Management at the University of California, Los Angeles.

Epson America's Executive Team