Support Scanners Perfection Series Epson Perfection V500 Photo

I have a paper feed problem with the Automatic Document Feeder. What should I do?

  • Make sure your documents meet the following conditions before loading them into the Automatic Document Feeder:
    • The ink is dry.
    • The document has no holes and is not ripped or wrinkled.
    • The document has no staples, paper clips, or other objects attached to it; these may damage the feeder mechanism.
    • The document has no folds within 0.2 inch (5 mm) from the edges.
    • The document has no cut-out areas.
    • The document is not a multipart form or bound.
    • The document has no rear carbon coating.
    Make sure you don't load more than 30 sheets of Letter, Legal, A4, or B5 size paper in the Automatic Document Feeder. Load only documents that meet the following specifications in the Automatic Document Feeder.

    SizeWidth 3.94 to 8.5 inches (100 to 215.9 mm)
    Length 5 to 14 inches (127 to 355.6 mm)
    Thickness0.002 to 0.006 inches (0.07 to 0.16 mm)
    Weight12 lb to 21 lb (60 to 105 g/m²)
    Paper typeHigh-quality bond paper
    Printing typeDocuments printed with impact printers, laser printers, or facsimile machines

    For the best results, all of the sheets you load at one time should be the same size. If you load sheets of differing sizes, carefully follow the loading and scanning instructions for mixed-size documents.

    Remove any documents from the document table and make sure there is no dust on the glass before loading documents in the Automatic Document Feeder.

    CAUTION: Do not feed photographs or valuable original artwork into the Automatic Document Feeder. Misfeeding may wrinkle or damage the original. Scan high-quality color or halftone documents on the document table instead.
Published:  Aug 24, 2007 Was this helpful?​ Thank you for the feedback!
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