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Home Support Scanners Perfection Series Epson Perfection V500 Photo

I can't scan film or slides. What should I do?

    Try one or more of these solutions:
    • Make sure the document mat is removed from the scanner cover. See Removing the Document Mat for instructions.
    • Make sure the scanner cover cable is securely connected to the scanner's OPTION port. See Removing the Document Mat for instructions.
    • NOTE: Before connecting or disconnecting the scanner cover cable or the Automatic Document Feeder cable, turn off the scanner using its power switch.
    • Make sure the Document Type setting (Home Mode) or Document Type and Film Type settings (Professional Mode) are set correctly for your film/slide type. See Selecting Basic Settings for instructions.
    • Make sure your film or slides are placed on the scanner correctly. See Placing Film in the Holder or Placing Slides in the Holder for instructions.
Published:  Aug 24, 2007 Was this helpful​? Thank you for the feedback!
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