I can't scan film or slides. What should I do?

• Try one or more of these solutions:
  • Make sure the document mat is removed from the scanner cover. See Removing the Document Mat for instructions.
  • Make sure the scanner cover cable is securely connected to the scanner's OPTION port. See Removing the Document Mat for instructions.
  NOTE: Before connecting or disconnecting the scanner cover cable or the Automatic Document Feeder cable, turn off the scanner using its power switch.
  • Make sure the Document Type setting (Home Mode) or Document Type and Film Type settings (Professional Mode) are set correctly for your film/slide type. See Selecting Basic Settings for instructions.
  • Make sure your film or slides are placed on the scanner correctly. See Placing Film in the Holder or Placing Slides in the Holder for instructions.