Home Support Scanners DS Series Epson WorkForce DS-560

My product software doesn't work properly. What should I do?

  • If your scanning software does not operate correctly, try these solutions:

    • Make sure your computer has adequate memory and meets the system requirements for your operating system.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
    • Make sure the scanner is turned on.
    • Make sure the connection between the scanner and your computer is secure.
    • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
    • If you are scanning using OS X, make sure no other Epson scanner drivers are installed. If other drivers are installed, uninstall them, then reinstall this scanner's software.
    • If you are using a TWAIN-complaint program, make sure that the correct product is selected as the Scanner or Source setting.
    Related concepts
    When to Uninstall Your Scanner Software
    Related references
    Windows System Requirements
    Mac System Requirements
Published:  Mar 20, 2014 Was this helpful?​ Thank you for the feedback!
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