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Home Support Scanners DS Series Epson WorkForce DS-40

Paper jammed in my product. What should I do?

    If an original has jammed inside the scanner, follow these steps:

     

    1. Turn off your scanner.
    2. Gently pull out the jammed original in the direction that offers the least resistance.

      Note: If a piece of paper gets stuck in the roller and remains inside the scanner, remove it carefully with a pair of tweezers in the direction of the output slot. If you cannot remove it, contact Epson support.

    3. Carefully follow all loading instructions when you reload your original.
    Related tasks
    Loading Originals in the Input Slot
    Related references
    Original Document Loading Capacity
    Plastic Card Loading Capacity
Published:  Jun 2, 2014 Was this helpful​? Thank you for the feedback!
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