Paper jammed in my product. What should I do?
If an original has jammed inside the scanner, follow these steps:
- Turn off your scanner.
- Gently pull out the jammed original in the direction that offers the least resistance.
Note: If a piece of paper gets stuck in the roller and remains inside the scanner, remove it carefully with a pair of tweezers in the direction of the output slot. If you cannot remove it, contact Epson support.
- Carefully follow all loading instructions when you reload your original.
Loading Originals in the Input Slot
Original Document Loading Capacity
Plastic Card Loading Capacity
Published: Jun 2, 2014 Was this helpful? Thank you for the feedback!