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Home Support Scanners WorkForce Series Epson WorkForce DS-780N

How should I clean the inside of my product?

    Clean your scanner regularly to make sure that no dust builds up on the glass scanning surfaces. Dust can cause spots or lines in your scanned images.

    Caution:
    Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it.

    1. Turn off the scanner and unplug the AC adapter.
    2. Disconnect any connected cables.
    3. Pull down on the cover open lever and open the scanner cover.

    4. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with grease or some other hard-to-remove material, use a genuine Epson cleaning kit. Use a small amount of cleaner on the cleaning cloth to remove the stains. Be sure to wipe off all remaining liquid.

      Caution:
      Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too much force on the glass.

    5. Use a cotton swab to wipe off any dust or dirt on the sensors shown here.

      Caution:
      Do not use liquid or glass cleaner on the cotton swab.

    6. Locate the separation roller.

    7. Squeeze the tabs on the sides of the separation roller cover and open the cover.

      Caution:
      Be careful not to apply too much force when opening the cover.



    8. Slide the separation roller to the left and remove it.

    9. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth.

      Caution:
      Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller.

    10. To replace the separation roller, insert the end of the roller into the hole on the right side and lower the other end of the roller into place.

    11. Close the separation roller cover until you hear it click into place.

      Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again.

    12. Locate the pickup roller.

    13. Press down on the pickup roller cover latch and pull up the cover to remove it.

    14. Pull down the tab on the pickup roller and slide the roller to the right to remove it.

    15. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth.

      Caution:
      Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller.

    16. To replace the pickup roller, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the roller.

    17. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place.

      Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again.

    18. Close the scanner cover.
    19. Plug in the AC adapter and press the  power button to turn on the scanner.
    20. Press the  home button, if necessary, and select Scanner Maintenance.
    21. Select Roller Cleaning.

    22. Pull down on the cover open lever and open the scanner cover.

      The scanner enters roller cleaning mode.
    23. Slowly rotate the rollers shown here by tapping anywhere on the LCD screen. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat this step until the rollers are clean.

      Caution:
      Be careful not to get your hands or hair caught in the rollers as they rotate.

    24. Close the scanner cover.
Published:  Jun 22, 2017 Was this helpful​? Thank you for the feedback!
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