Home Support Scanners WorkForce Series Epson WorkForce DS-780N

What does the message on my product's LCD screen mean?

  • See below.

    Product Status Messages

    You can often diagnose problems with your product by checking the messages and status icons on its LCD screen.

    Note: If the LCD screen is dark, press the screen to wake the product from sleep mode.

    LCD screen messageCondition/solution
    Install the software on your computer or server to use this feature. For details, see your documentation.Install Epson Scan 2 and Document Capture Pro (Windows), Document Capture (Mac), or Document Capture Pro Server on your computer or server.
    A job may not be registered. Register a job using Document Capture Pro. For details, see your documentation.

    When job is not found, check the following. - Job registration on the software.

    Create a scan job in Document Capture Pro (Windows), Document Capture (Mac), or Document Capture Pro Serveron your computer or server.
    Check the following when a computer is not found. - Connection between the scanner and the computer (USB or network) - Installation of a necessary application - Version of an application - Power supply of a computer - Firewall settings and so on - Group settings of a scanner and Document Capture Pro - Execution of re-searching. For details, see your documentation.Try the following:
    • Make sure the scanner is connected and correctly configured.
    • Install Epson Scan 2 and Document Capture Pro (Windows), Document Capture (Mac), or Document Capture Pro Server on your computer or server.
    • Install the latest version of the application.
    • Make sure the AC adapter is securely connected to the scanner and an electrical outlet. Check that the outlet is working properly by plugging another electrical device into it.
    • Check the firewall settings for Epson software.
    • Make sure the Group setting is the same for the computer and the scanner.
    • Search for the computer again.
    Recovery modeAn error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support.
    Related references
    Solving Problems
Published:  Jun 22, 2017 Was this helpful​? Thank you for the feedback!
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