My original jammed in my product. What should I do?

  • If an original has jammed inside the scanner, follow these steps:

    1. Turn off your scanner.
    2. Remove all originals from the input tray.
    3. Pull the edge of the scanner cover firmly at the arrow mark.

    4. Gently pull out any jammed originals from inside the scanner.

    5. Close the scanner cover.
    6. Carefully follow all loading instructions when you reload originals.
    Related tasks
    Cleaning Inside Your Scanner
    Related information
    Loading Originals
Published:  Jan 16, 2017 Was this helpful​? Thank you for the feedback!
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