The product doesn't work properly when I press the scan button. What should I do?

• If the scanner button does not start the correct program or perform the correct action, try these solutions:

  • Make sure the FastFoto software is installed correctly. If necessary, uninstall and reinstall it.
  • Make sure the FastFoto software selector on the Windows status bar or Mac menu bar has the correct software selected.
  • Check the USB cable connection between the computer and scanner.
  • Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If necessary, uninstall and reinstall it.
  • Make sure you have assigned the correct job to the scanner button and change it, if necessary.
  • If you selected Keep Blocking in a Windows Security Alert window during or after installation of Document Capture Pro, unblock the EEventManager Application program in the Windows security settings; see Windows help for details.
  • Check the status of the lights and make sure the scanner is ready to scan.
  Related concepts
  Uninstall Your Scanner Software
  Related tasks
  Starting a Scan from a Scanner Button