The scanner doesn't work properly when I press the start button. What should I do?

  • If pressing the  start button on your scanner does not start a scan, try these solutions:

    • Restart your computer.
    • Make sure your scanner is turned on and any interface cables are securely connected at both ends.
    • Use only the USB cable that came with the scanner. Make sure it is connected directly to your computer and not to a USB hub.
    • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
    • Make sure you have assigned the correct job to the scanner button and change it, if necessary.
    • Check the status of the lights and make sure the scanner is ready to scan.
    • Make sure Epson ScanSmart and Epson Scan 2 are installed correctly. Reinstall the software, if necessary.
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Published:  Feb 6, 2020 Was this helpful​? Thank you for the feedback!
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