Support Scanners DS Series Epson DS-970

I see lines through all my scanned images. What should I do?

  • If spots or lines appear in all your scanned images, try these solutions:

    • Make sure the surface of the original clean.
    • Make sure there is no debris or dirt inside the ADF.
    • Disconnect any connected cables and clean inside the scanner.
    • Enable the Detect Glass Dirt setting on the control panel. (Press the  home button, select Settings > Scanner Settings > Detect Glass Dirt, and select On-Low, if the alert displays a misdetection, or On- High if dirt is not detected.) When an alert displays on the control panel, clean the glass scanning surfaces inside your scanner using a genuine Epson cleaning kit or a soft, moist cloth.

      Note: If there are scratches on the glass surface, the alert screen may continue to appear even after cleaning the glass. Contact Epson for information about replacing the glass.

    Related tasks
    Cleaning Inside Your Scanner
Published:  Feb 14, 2019 Was this helpful?​ Thank you for the feedback!
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