Support Scanners DS Series Epson DS-575W II

The scanner doesn't work properly when I press the start button. What should I do?

  • If the scanner button does not start the correct program or perform the correct action, try these solutions:

    • Document Capture Pro (Windows) and Document Capture (Mac) do not support using the start button to scan over a wireless connection (DS-575W II). Connect the scanner using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner.
    • Check that the correct scanner is selected using the Epson Scan 2 Utility.
    • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
    • Make sure Document Capture Pro is installed correctly. If necessary, uninstall and reinstall it.
    • Make sure you have assigned the correct job to the scanner button and change it, if necessary.
    • Check the status of the lights and make sure the scanner is ready to scan.
    • When using a wireless connection, start Epson Scan 2 on your computer before scanning from the product (DS-575W II).
    • Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it.
    Related tasks
    Adding and Assigning Scan Jobs with Document Capture Pro - Windows
    Assigning Start Button Settings or Scan Jobs - Mac
Published:  Dec 17, 2020 Was this helpful?​ Thank you for the feedback!
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