My computer does not recognize the product when I use a USB connection to set up the product. What should I do?

• Make sure you restart your computer after you install the product software. If that does not help, try the following:

  • Make sure the product is turned on.
  • Make sure to use the USB cable that came with the product and connect the USB-C plug to the USB-C port on the product.
    
  • Make sure Epson ScanSmart and Epson Scan 2 are installed correctly. Reinstall the software, if necessary. You can download the software from the Downloads tab on your product's support page.
  • Disconnect your product from your computer, then reconnect it.
  • Make sure the Epson Scan 2 Utility is installed on your computer and verify your product is listed.
  • If you use a USB hub, connect the product directly to the computer.
  • Try using a different USB port on the computer.
  • Make sure the PC Connection via USB setting is not disabled on the control panel.