I'm having paper feed problems. What should I do?
-
If you have problems feeding originals in your product, try these solutions:
- If there is a jammed original inside the product, open the product cover and remove the original.
- If multiple pages feed at once, try the following:
- Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
- Load fewer originals at a time.
- Load only originals that meet the specifications for your product.
- Select Slow on the control panel to slow down the scanning speed.
- Clean inside the product and clean the rollers. If the rollers were previously removed for cleaning, make sure they were properly reinstalled.
- Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time.
- If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window (Windows only), start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
Note: If you are using Document Capture Pro, you can open the Epson Scan 2 window by pressing the Detailed Settings button on the Scan Settings screen.
Related reference
- Optional Accessories and Replacement Parts
- Original Document Specifications
- Plastic and Laminated Card Specifications
- Special Original Specifications
Published: Sep 5, 2024
Was this helpful? Thank you for the feedback!