I inserted a 32GB CompactFlash (CF) memory card into my viewer, but the viewer cannot read the JPG images on the card. What should I do?

  • Check the firmware version on your viewer by following these steps:
    1. Make sure the viewer is turned on.
    2. Select Settings from the Home screen and press OK.
    3. Select Device Information and use the 4-way ring to select the Firmware Version menu.
    4. Press OK.

    If the firmware version is 1.29, the viewer supports CF memory cards with a capacity of up to 16GB. To read a 32GB CF card, the firmware version in your viewer must be 1.30 or later. See Product Support Bulletin(s) (PSB #PSB.2009.01.001) for instructions on downloading and installing firmware version 1.30.
Published:  Mar 30, 2009 Was this helpful?​ Thank you for the feedback!
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