My printouts are missing color and/or black print. What should I do?

  • If the printer is printing black only, the Ink option in the printer driver may be set to Black instead of Color or a setting in the software may be set to print black only. Also, the print head nozzles may be clogged. Print a nozzle check pattern and examine the printed dot pattern. If there are gaps in the check pattern, perform a head cleaning cycle. After each head cleaning print a nozzle check pattern. If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, try replacing the ink cartridge. If this doesn't help, your printer may require service and you should contact EPSON technical support for further assistance.
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