I'm having problems installing the software. What should I do?
Make sure all applications (including any screen savers and virus protectors) are closed before you install the software.
If any applications were open, you may need to uninstall the software.
Once you've finished uninstalling, reinstall the Windows software or reinstall the Macintosh software (depending on which operating system you're using).
For more information, see Setup and Software Installation Problems.
Published: Jul 9, 2012 Was this helpful? Thank you for the feedback!