Why doesn't my product see any photos on the memory card?

  • If your PictureMate is not seeing your photos:
    • Make sure you're using a compatible memory card.
    • Make sure only one card is inserted at a time. PictureMate does not read from multiple cards at once.
    • Make sure your photos are in JPEG or Uncompressed TIFF format and taken with a DCF-compliant digital camera. If you're using JPEGs, make sure they are non-progressive. PictureMate can't read progressive JPEG files or RAW files.
    • Make sure the resolution of your photos is between 80 x 80 and 4600 x 4600.
    • Make sure the memory card you're using was formatted by your digital camera and not by a computer. Also, always use your camera (not a computer) to delete files from the card. Otherwise, the card may not work correctly with your camera and/or PictureMate.
Published:  Jul 13, 2012 Was this helpful​? Thank you for the feedback!
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