My printout contains garbled characters when I print from Windows or my Mac. What should I do?

  • Try the following:
    • Make sure the USB cable is a shielded “AB” cable not more then 6.5 feet (2 meters) long.
    • If you're using a switch box or USB hub with your printer, connect the printer directly to your computer.
    • Turn off the printer, check that the cables are securely connected, turn it back on, then try printing again.
    • You may need to uninstall your printer software and then reinstall it (Windows or Macintosh).
Published:  Aug 3, 2007 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address