My computer can see the product's wireless print server but can't connect to it. What should I do?

  • Try the following:
    • Make sure that the print server is connected to your access point using an ethernet cable during the installation.
    • If you have a software firewall installed on the computer you want to print from, you need to grant full network access to the wireless print server software. If necessary, open TCP port 14135 and UDP ports 69, 13364, 13621, 13878, and 14135 in your firewall software. See your firewall documentation for details.
Published:  Feb 14, 2008 Was this helpful?​ Thank you for the feedback!
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