The CD/DVD won't feed correctly or is ejected. What should I do?

  • Check the following:

    • Make sure you insert the CD/DVD tray correctly. See Load a CD/DVD.
    • If the CD/DVD tray won't load or jams in the printer, gently pull out the CD/DVD tray and press the paper button, if it is flashing. Then reload the tray, making sure the CD/DVD tray is inserted correctly in the tray guides.
    • Make sure both sides of the CD/DVD tray are beneath the guide rails on the tray guide as you insert it. As you insert the tray, you may meet some resistance. Continue sliding the tray into the printer until the arrow marks on the CD/DVD tray and the tray guide are aligned.
Published:  Feb 12, 2008 Was this helpful?​ Thank you for the feedback!
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