My printout has incorrect or missing colors. What should I do?

  • The problem could be due to a software setting, the condition of the printer, or the paper you're using. Check the following:
    • Make sure the color setting in your Macintosh printer software is not set to Grayscale.
    • The print head nozzles may need cleaning.
    • The ink cartridges may be old or low on ink, and you may need to replace them.
    • Try turning off PhotoEnhance in the Windows printer software.
    • On a Macintosh, try using Automatic mode.
    • Try changing the Gamma setting in your printer software.
    • Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the ICM (Windows) or ColorSync (Macintosh) setting, or use a color-managed workflow.
    • If you're using color management in your application, select Off (No Color Adjustment) to disable color management in the printer software.
    • For best results, use genuine Epson ink and paper.
    • After you print, the colors on your printout will take some time to set as the ink dries. During this time, the colors may look different than you expect. To reduce the drying time, avoid stacking your prints on top of each other.
Published:  May 23, 2008 Was this helpful​? Thank you for the feedback!
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