The CD/DVD won't feed correctly or is ejected. What should I do?

  • Check the following:
    • Make sure you insert the CD/DVD tray correctly. See Loading a CD or DVD.
    • If the CD/DVD tray won't load or jams in the printer, gently pull out the CD/DVD tray and press the paper button, if it is flashing. Then reload the tray, making sure the CD/DVD tray is inserted correctly in the tray guides.
    • Make sure the surface of the CD/DVD you are printing on is blank and clean. A CD/DVD with images or text already on the surface area may not load correctly.
Published:  May 23, 2008 Was this helpful​? Thank you for the feedback!
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