text.skipToContent text.skipToNavigation

I'm having paper feed problems. What should I do?

    Check the following:
    • If the paper jams in the Automatic Document Feeder, make sure the originals are not creased or folded and do not have tape, staples, or other materials that could obstruct the feeder. Load only up to 30 letter-size sheets (up to 10 for legal-size) at a time.
    • If paper doesn't feed, remove it from the sheet feeder. Reload it against the right side, behind the tab, then squeeze the edge guide and slide it against the paper. Make sure the paper is not above the arrow mark inside the edge guide.
    • If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.
    • If it's wrinkled when it ejects, the paper may be over-saturated or too thin. (If the paper is over-saturated, make sure you select the correct media type in the printer software).
    • Make sure you use new, smooth, high-quality paper, that is not curled, creased, old, or too thin. Make sure to load it printable side up.
    • Do not load paper with holes punched in it for insertion in a binder.
    • Make sure you adjust the edge guide to match the width of the paper.
    • If the paper doesn't eject fully, you may have set the wrong paper size. Turn the printer off then on again. The paper should eject completely; if not, open the scanner and remove the paper. Select the correct paper size when you reprint.
    • Make sure you don't load more than the recommended number of sheets. If you're printing on both sides of the paper, try loading fewer sheets.
    • Paper typeMax. sheets
      Plain paperApprox. 100 sheets
      Epson Presentation Paper Matte80 sheets
      Epson Bright White Paper100 sheets
      Epson Photo Paper Glossy
      Epson Premium Photo Paper Glossy
      Epson Ultra Premium Photo Paper Glossy
      Epson Premium Photo Paper Semi-gloss
      Epson Premium Presentation Paper Matte
      Epson Ultra Premium Presentation Paper Matte
      20 sheets
      Epson Premium Presentation Paper Matte Double-sided
      Epson Photo Quality Self-adhesive Sheets
      Epson Iron-on Cool Peel Transfer Paper
      1 sheet
    • If paper jams, select the solution for your problem:
Published:  Aug 29, 2008 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address