My printout has incorrect or missing colors. What should I do?

  • The problem could be due to a software setting, the condition of the printer, or the paper you're using. Check the following:
    • Make sure your Windows or Macintosh OS X 10.5 or 10.3 to 10.4 printer software is not set to use Black/Grayscale.
    • Print a nozzle check pattern, if there are gaps in the lines, clean the print head nozzles.
    • Align the print head.
    • The ink cartridges may be old or low on ink, and you may need to replace them.
    • Try turning off Fix Photo in Windows (on the Main tab) or Mac OS X 10.5.
    • With Mac OS X 10.3 and 10.4 or Mac OS X 10.5 (in the Print Settings pop-up menu), try using Automatic mode.
    • Try changing the Gamma setting in your Windows (to access the Gamma setting in Windows, click the Advanced tab, select Color Controls, and select Adobe RGB from the Color Mode drop down menu), Mac OS X 10.3 and 10.4 or Mac OS X 10.5 printer software.
    • Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the ICM (Windows) or ColorSync setting (Mac OS X 10.3 and 10.4 or Mac OS X 10.5 [in the Color Matching pop-up menu]).
    • After you print, the colors on your printout will take some time to set as the ink dries. During this time, the colors may look different than you expect. To reduce the drying time, avoid stacking your prints on top of each other.
    • For best results, use genuine Epson ink and paper.
Published:  Aug 20, 2008 Was this helpful?​ Thank you for the feedback!
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