My printout has incorrect or missing colors. What should I do?
The problem could be due to a software setting, the condition of the Artisan, or the paper you're using. Check the following:
- Make sure your Windows or Mac OS X 10.5 or 10.3 to 10.4 printer software is not set to use Grayscale.
- The print head nozzles may need cleaning.
- The ink cartridges may be old or low on ink, and you may need to replace them.
- Try turning off Fix Photo in the Windows or Mac OS X 10.5 printer software.
- With Mac OS X 10.5 or 10.3 and 10.4, try using Automatic mode.
- Try changing the Gamma setting in your Windows (In the Windows Advanced tab, click the Settings button and select EPSON Standard from the Color Mode drop down menu) or Macintosh printer software.
- Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the ICM (Windows) or the ColorSync setting (Mac OS X 10.3 and 10.4 or Mac OS X 10.5 [in the Color Matching pop-up menu]).
- For best results, use genuine Epson ink and paper.
Published: Aug 22, 2008 Was this helpful? Thank you for the feedback!