My printout contains garbled characters when I print from Windows or my Mac. What should I do?

  • Try the following:
    • Make sure the USB cable is securely connected and meets the requirements. Then try printing again.
    • Make sure your printer is selected in Window, or is set as the active printer in Print Center (Macintosh 10.3.x) or Print and Fax (Macintosh 10.4.x to 10.5.x).
    • If you're using a switch box or USB hub with your printer, connect the printer directly to your computer.
    • Turn the printer off, check that the cables are securely connected, and turn it back on. Then try printing again.
    • If you're using postscript fonts, you may need to use RIP software.
Published:  May 19, 2009 Was this helpful​? Thank you for the feedback!
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