My printout has incorrect or missing colors. What should I do?

  • The problem could be due to a software setting, the condition of the all-in-one, or the paper you're using. Check the following:
    • Make sure your Windows, Macintosh OS X 10.5, or 10.3 to 10.4 printer software is not set to print in Black/Grayscale or Grayscale.
    • Make sure the paper type or media type setting matches the paper you loaded.
    • The print head nozzles may need cleaning or aligning.
    • The ink cartridges may be old or low on ink, and you may need to replace them.
    • Try turning off Fix Photo in the Windows printer software or on the printer control panel.
    • With Mac OS X 10.5 or 10.3 and 10.4, try using Automatic mode.
    • Try changing the Gamma setting in your Windows or Macintosh printer software.
    • Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the ICM (Windows) or the ColorSync setting (Mac OS X 10.3 and 10.4 or Mac OS X 10.5 [in the Color Matching pop-up menu]).
    • For best results, use genuine Epson ink and paper.
    • If you're using color management in your application, select Off (No Color Adjustment) for the Color Management setting in the printer software (Windows, Macintosh OS X 10.5, or Macintosh OS X 10.3 and 10.4).
    • After you print, the colors on your printout will take some time to set as the ink dries. During this time, the colors may look different than you expect. To reduce the drying time, avoid stacking your prints on top of each other.
Published:  Sep 17, 2009 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​