My product sounds as though it is printing, but nothing prints. What should I do?

  • Check the following:
    • It may be preparing to print; wait a few moments.
    • PictureMate won't operate properly if it's tilted or at an angle. Place it on a flat, stable surface that extends beyond the base in all directions.
    • Make sure the print head nozzles are not clogged. See Checking and Cleaning the Print Head.
    • Make sure paper is not jammed and is loaded correctly, and make sure the handle is not resting on the paper.
Published:  Nov 5, 2009 Was this helpful?​ Thank you for the feedback!
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