Why doesn't my product see any photos on the memory card?
If your PictureMate is not recognizing your photos, check the following:
- Make sure you're using a Compatible Memory Card.
- Make sure only one card is inserted at a time. PictureMate does not read from multiple cards at once.
- Make sure your photos are in JPEG or uncompressed TIFF format. If you're using JPEGs, make sure they are non-progressive. PictureMate can't read progressive-scan JPEG or RAW files.
- Make sure the resolution of your photos is between 80 × 80 and 9200 × 9200.
Published: Nov 5, 2009 Was this helpful? Thank you for the feedback!