Why doesn't my product see any photos on the memory card?

  • If your PictureMate is not recognizing your photos, check the following:
    • Make sure you're using a Compatible Memory Card.
    • Make sure only one card is inserted at a time. PictureMate does not read from multiple cards at once.
    • Make sure your photos are in JPEG or uncompressed TIFF format. If you're using JPEGs, make sure they are non-progressive. PictureMate can't read progressive-scan JPEG or RAW files.
    • Make sure the resolution of your photos is between 80 × 80 and 9200 × 9200.
Published:  Nov 5, 2009 Was this helpful​? Thank you for the feedback!
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