The On light and the photo viewer screen will not turn on. What should I do?

  • Try the following:

    • Press the On button again to turn on PictureMate.
    • Make sure the power cable and AC adapter are securely connected at both ends.
    • Make sure your power outlet works and is not controlled by a wall switch or timer.
    • If you're using the optional battery, it may not be charged. Connect the AC adapter and plug it into an electrical outlet to charge the battery.
    • If you're using the optional battery, PictureMate automatically turns off after 15 minutes if it is not being used. Press the On button to turn it back on.
Published:  Nov 5, 2009 Was this helpful​? Thank you for the feedback!
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