I'm having problems installing the software. What should I do?

• Check the following:
  • Make sure your printer is turned on and the USB cable is securely connected at both ends. If you still have problems, disconnect the USB cable and carefully follow the software installation instructions on the Start Here sheet.
    
    Note: You must connect the printer to your computer at the correct time to make sure the driver is installed correctly on your computer.
  • Make sure your system meets the requirements.
  • Make sure all applications (including any screen savers, virus protection software, and firewall software) are closed before you install the software. If any applications were open, uninstall the software (Windows or Macintosh), then reinstall the software (Windows or Macintosh).
  • In Windows, make sure the WorkForce 1100 Series is selected as the default printer and that the correct port is shown in the printer properties.
  • If you see an error message or your software doesn't install correctly in Windows, you may not have software installation privileges. Contact your System Administrator.
  • Make sure the USB controller is working properly in Device Manager. See your Windows help system for details. If it's not working, contact your computer manufacturer.
  • If you're setting up the printer to use as a shared printer over a network, see User Your Product on a Network.
  • You may need to uninstall the software (Windows or Macintosh) and then reinstall it (Windows or Macintosh).
    
    Note: You must connect the printer to your computer at the correct time to make sure the driver is installed correctly on your computer.