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My printout contains garbled characters when I print from Windows or my Mac. What should I do?

    Try the following:
    • If your product is connected with a USB or Ethernet cable, make sure the cable is securely connected and meets the requirements. Then try printing again.
    • Make sure your printer is selected in Windows.
    • If you're using a switch box or USB hub with your product, connect the product directly to your computer.
    • Turn off the product, check that the cables are securely connected, and turn the product back on again.
Published:  Aug 30, 2010 Was this helpful​? Thank you for the feedback!
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