My printout contains garbled characters when I print from Windows or my Mac. What should I do?

• Try the following:
  • If your product is connected with a USB or Ethernet cable, make sure the cable is securely connected and meets the requirements. Then try printing again.
  • Make sure your printer is selected in Windows.
  • If you're using a switch box or USB hub with your product, connect the product directly to your computer.
  • Turn off the product, check that the cables are securely connected, and turn the product back on again.