My printout contains garbled characters when I print from Windows or my Mac. What should I do?
Try the following:
- If your product is connected with a USB or Ethernet cable, make sure the cable is securely connected and meets the requirements. Then try printing again.
- Make sure your printer is selected in Windows.
- If you're using a switch box or USB hub with your product, connect the product directly to your computer.
- Turn off the product, check that the cables are securely connected, and turn the product back on again.
Published: Aug 30, 2010 Was this helpful? Thank you for the feedback!