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I am unable to scan from my computer. What should I do?

    See the solutions below for your connection type:
    • Make sure the product is turned on and securely connected to your computer or USB hub or try connecting the product directly to your computer.
    • If the product is connected to a USB hub, make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
    • Try restarting your computer.
    • Check the following if the scanner software does not work properly:
      • Make sure your computer has enough memory and meets the other system requirements for the software you are using. See your software documentation for details.
      • The scanner software may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
      • The scanner software may not work properly if you upgraded your operating system, but do not reinstall Epson Scan.
    • Check the following if you cannot start Epson Scan:
      • Make sure the product is turned on.
      • If you're using a USB connection, check the cable connection between the product and your computer to make sure it is secure.
      • If you installed the product on a network and are trying to scan in Mac OS X, you need to configure network settings for Epson Scan before you can scan over the network.
      • The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
      • The scanner may not work properly if you upgraded your operating system but did not reinstall Epson Scan.
      • Make sure that Epson Scan is selected in your scanning program.
Published:  Aug 30, 2010 Was this helpful​? Thank you for the feedback!
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