I've installed my product software for a wireless connection, but I cannot print. When I check my product's control panel, there is no IP assigned to my product (it's 0.0.0.0) or the IP starts with 169.254.xxx.xxx . What should I do?
This problem indicates that the router (wireless network) did not communicate with the product when you installed the software. Try the following:
- Reset your router. You may be able to do this by turning it off and back on again, or you may need to follow a different procedure to reset it. See the documentation for your router or access point for instructions.
- Troubleshoot the Ethernet connection by doing the following:
- Make sure the product is connected to the router with an Ethernet cable (one is included with your product) when you install the software.
- Try another Ethernet cable.
- Connect the Ethernet cable to another port on the router.
- Reinstall the software.
Published: Aug 30, 2010 Was this helpful? Thank you for the feedback!