The message An Error Has Occurred appears on my product's display screen. What should I do?

  • Please check the following:
    • If the CD tray is in the eject position, make sure you press the CD Tray button to retract the tray to the storage position. Never push or pull the CD tray into position.
    • Turn the Artisan off and make sure paper is not jammed inside the unit.
    • Make sure the transportation lock has been removed.

      Store the transportation lock as shown below.

    If you continue to see the message on your control panel after the transportation lock has been removed, your printer may require service.

    Please contact Epson support when you are with your computer and printer setup. The representative will assist you with a brief telephone diagnostic to confirm the need for service

Published:  Feb 27, 2012 Was this helpful?​ Thank you for the feedback!
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